FAQ

Orders

Firstly, select the item you like, determine color, size and choose the delivery place and method
(China: Express shipping 5-7 working days/Free shipping 7-15 working days; USA: Free shipping 2-5 working days).
Then add the item to the shopping cart, if you have a coupon code please fill it to complete your order.
Lastly, go ahead to the checkout and complete the order with your personal data, review your order information once more, click on the ‘Proceed to PayPal’ button and sign in your PayPal account to pay.

No problem! Just contact us at WhatsApp: +86 133-8009-4393 or Email sayfutclothing77@gmail.com and one of our customer service representatives will be happy to assist you.

You will receive an email confirmation once your order has been successfully placed; it will include your order number and shipping method.
Please note that if an order has been placed we will not be able to edit the order including any shipping addresses or method of shipping. Buyer must review the order in advance to confirming the purchase.

Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. You can also contact our customer service to see the status of your order anytime.

If an item is on back order, we’ll contact you to let you know when it will be back in stock.

If you’d like to change or cancel an order, please contact our customer service WhatsApp +86 133-8009-4393 or Email sayfutclothing77@gmail.com.
Please note that once an order has shipped, we will not be able to change or cancel it. However, you can always return items you don’t want to keep. Learn more about returns.

Payment

What payment methods do you accept?

We accept payments via Credit Cards (Visa, MasterCard ) and PayPal payments. We also accept orders via Email sayfutclothing77@gmail.com.
Please note that we don’t accept payment via Money Orders and Personal Checks, Bank Transfer or any method other than those listed above.

Shipping

1. What are my shipping options?

(We do absolutely everything we can to make sure your order reaches you on time. But there are all sorts of unforeseen problems that we cannot avoid – including breakdowns, extreme weather and illness. We’re sorry if we’re late.)

2. Will I be charged sales tax on my order?

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel.
We are sorry that we have no control over these charges as customs policies that vary by countries. If you have any questions related to customs charges, it would be to contact your local customs.

Returns

If the item you purchased is defective or damaged, or if the item is different than the design displayed for the product on our website, you can request to return or exchange the item. Unfortunately, we cannot accept returns or exchanges of items due to sizing. (Please note that any item returned after 30 days of receipt is not eligible for refund or Exchange.)

Some important details:

  • Any items must be in brand new condition (unworn, unwashed) in original packaging.
  • The items are defective, damaged, or materially different than displayed on our website.
  • We can’t accept returns on Clearance merchandise.
  • You’re responsible for shipping charges. (Please note we can’t accept C.O.D packages.)
  • Protect yourself from lossing packages, Please use a trackable shipping mode. Remember to record your tracking number.

Please note that if the products do not meet these criteria, it will not be considered for a return or excgange and we are not responsible for the packages lost on the return shipments.

To return or exchange a defective item, please send an email to sayfutclothing77@gmail.com for an authorization return or exchange instructions. Please make sure that the email includes your order number as well as clear detail the nature of the return.

Send it to the following address :

Spider Global Service Inc.
Attn: Yunfen Liu
55-30 58th Street
Maspeth, NY 11378
USA

Shipping charges incurred in connection with the return of a product are non-refundable. Buyer is responsible for paying the return shipping cost and for the risk of loss or damage to the product during shipping. Also, protect yourself by using a trackable delivery method.

Refunds within 30 days of the purchase date will be credited in the same form as the original payment method.
Please allow one week for a refund/exchange to be processed.
If the items returned have been tampered with or damaged after leaving our store, we reserve the right to refuse a refund.

We’ll email you once your return has been processed.

Please include a note with the product name, size and color you would like to exchange.
Customers are responsible for the price difference between the two items. However, if the exchange item is the same price as the original purchase, no additional shipping or handling charges will be incurred.

Please contact us at WhatsApp: +86 133-8009-4393 or Email: sayfutclothing77@gmail.com, we’ll get back to you as soon as possible.

Promotions

We run promotions at different times throughout the year. Sign up for our newsletter to make sure you don’t miss them. More details sayfutclothing team wants you to know:

  • Discount or coupon can only be used for one transaction per customer unless otherwise stated
  • We may cancel or modify a promotion, discount or coupon at any time
  • Discounts can’t be combined with other promotions, free product, coupons or clearance
  • Please use the discount or coupon within the valid period

Just enter your promotion code during checkout, and it will automatically be applied to your order.

No, discounts can’t be applied to past orders.

Wholesale

Can I place a wholesale order?

If you would like to inquire about starting a wholesale price with us, please contact our customer service at WhatsApp: +86 133-8009-4393 or Email: sayfutclothing77@gmail.com.